In a Nutshell

When we set out to achieve a goal we are aiming for success and completion. We don’t want to get to the end and realise that our efforts have only led us to ‘half-done’, ‘incomplete’ and/or ‘unsatisfactory’. However, without a clear definition of what ‘done’ looks like, that is the most likely scenario.

In order to plan what resources and time we will need to achieve a particular goal, we will need to understand what activities will need to be completed and what standards the customer is expecting.

To help us with this, we can create a ‘definition of done’ and work with our stakeholders to understand their ‘acceptance criteria’:

Practices

Practices to come:

  • Delivery review

  • Sustain workflow policies